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We are here to help!
Have questions? Need clarification? Let us help you! You may always call us at 1-866-812-9825 if you have questions about the program.
Frequently Asked Questions
How do I find specific offers or merchants?
There are three ways to ways to find merchant offers:
- Search Box: You may search for merchants or offers by typing keywords and/or the merchant name in which you are interested.
- By Category: View a list of businesses offering discounts on their products or services. No matter where you are, or plan to be, these offers will save you money. Each page also defines the category and allows you to search for in-store, online or call-in (via phone) offers by category.
- By Brand: View a list from A-Z of all the brands that are in your program. Please note that not all of the locations associated with a brand participate in the program; please make sure you check the specific location address at which an offer is valid.
How do I register on the website?
On the home page:
- Click on the "Sign In/Register" link in the top right hand corner. This will bring up a prompt to SIGN IN or REGISTER. Click the "Register Now" button.
- On the registration form, follow any instructions that are provided at the top of the form, then fill out the required fields and click submit.
- Once you fill out the form and click "Submit" you will receive a validation email at the address you used in the form.
- You MUST click on the link in the validation email to complete the registration process. The link is valid for one hour from the time sent. (If more than an hour passes, you must go through the registration process again).
- When you click the link in the email to complete the registration process you can sign in with your email and password.
What if I don't receive a validation email right away?
If you did not receive a validation email at the address you provided during registration, please check your SPAM folder to see if it appears there. If not, contact Member Services.
How do I change my location?
Simply click on the location and type in a postal code or city name and select the suggested location and proximity. You may change your location and proximity at any time simply by clicking into this area.
What steps do I take to filter offers?
Select one category or filters from the left side of the website. You can select one or more of these filters: New, Expiring Soon, In Store coupons, Online offers or Phone, for offers that require you to call the merchant, such as hotel offers. You can enter a city/state and proximity in the location section to find offers near you.
I was unable to click on a specific offer to print the online coupon. What should I do?
First-time users will be asked to register. If you have not registered using a valid ID number, you will not be able to print the coupons.
How can I report problems or make suggestions about this site?
Just contact us and describe the problem! We appreciate users who inform us of problems so we can improve the site.
I want to suggest some attractions, hotels or merchants to be included in the program. What should I do?
Please call us on our toll free number 1-888-325-3216. We are always looking forward to expanding our offering list and appreciate your suggestions.
How can I get help solving a problem with a retailer?
Should you ever encounter a problem with a participating retailer, please contact us. With thousands of retailers worldwide, we are constantly adding and training new merchants. Many retailers with high employee turnover are constantly training their employees. If you encounter an employee that is not aware of the Access program or fails to honor the discount, we want to hear from you as soon as possible. In most cases, we can educate the new employee and resolve the problem before another member encounters the same problem. If you contact us by email, we will reply and let you know what resolution was reached.
Offer Redemption Guide
How often can I use an offer coupon? Do they expire?
Each offer will expire 30 days after it is printed. Please see the specific offer for details on how frequently it can be used.
Is this offer valid at any location?
The offer is only valid at the location listed on the coupon, unless otherwise noted. It is not valid at any other location.
What if a merchant is not honoring their discount?
Please let us know, and we will contact the merchant regarding their offer. They want you to have a positive experience; they just may not know the facts about the coupon. You may contact us by calling us or by email: CustomerService@memberweb.com
Can I update my email, password and mailing address? How?
Yes, and please do! After logging in, click "My Account" at the top of the page and your profile will display. Keeping your email and mailing address current is very important because all local searches and listing of discounts in email updates are based upon your ZIP/Postal Code. All member services, such as notifications, forgotten password retrievals and assistance are provided via email as well.